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How to use FAQs

FAQs User

Users with tiki_p_view_faqs permission can view the FAQs.

  1. To view the available FAQs, select FAQs > List FAQs from the main menu. The FAQs page (tiki-list_faqs.php) appears. The Available FAQs section shows a list of the FAQs to choose from.

    Available FAQs area of the FAQs page.
    Available FAQs area of the FAQs page.

    | Field | Description |
    |---|---|
    | Title | Name of the FAQ section. Click the title to display the individual FAQs in each section. |
    | Description | Description of each FAQ section. |
    | Visits | Number of views (hits) to each FAQ section. |
    | Questions | Number individual FAQs (and suggested questions) in each section |



  2. Click an FAQ section to display its individual FAQs on the tiki-view_faq.php page:

    List of FAQ Questions.
    List of FAQ Questiosn.

Creating new FAQ sections

FAQs are grouped into sections. Each specific FAQ must belong to at least one section. Users with tiki_p_admin_faqs permissions can create new FAQ sections:

  1. From the main menu, select FAQs > Admin FAQs. The FAQs page (tiki-list_faqs.php) appears.

  2. Complete the fields in the Create New FAQ form to create a new FAQ section:
    | Field | Description |
    |---|---|
    | Title | Name of the FAQ section. |
    | Description | Description of the FAQ section. |
    | Categorize | Click Show categories to select a category for this FAQ section. |
    | Users can suggest questions | Specify if users with tiki_p_view_faqs permission can suggestion new FAQs for this section. This is useful to allow users to provide feedback to your site's FAQs. |



  3. Click Save. Tiki adds the FAQ section to the list of FAQs.

Related pages

There are a couple of modules related to FAQ's: